Autodiscover Popup Outlook 2016fasrreport

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MS Exchange 2016 DNS configuration In order to point the mail flow to your Hosted Microsoft Exchange 2016 you need to configure the necessary DNS records responsible for the email services. Remote Connectivity Analyzer Outlook Autodiscover test. Complete all the required fields on the form, and then click Perform Test. When the test is finished, determine whether it's successful. If the test is successful, Autodiscover is working correctly. If the test fails, verify that the Autodiscover service is set up correctly. Our ISP has configured all of DNS entries needed, including the Autodiscover entry which is the following: CNAME - autodiscover autodiscover.outlook.com 1 Hour Email flow seems to be working properly, but in some of my Outlook clients on computers in my network I am getting the following prompt.

Outlook 2016 autodiscover workaround

Cached URL in the Outlook profile (new for Outlook 2010 version 14.0.7140.5001 and later versions) Direct Connect to Office 365 (new for Outlook 2016 version 16.0.6741.2017 and later versions) By default, Outlook will try one or more of these methods if it is unable to reach Autodiscover. Cached URL in the Outlook profile (new for Outlook 2010 version 14.0.7140.5001 and later versions) Direct Connect to Office 365 (new for Outlook 2016 version 16.0.6741.2017 and later versions) By default, Outlook will try one or more of these methods if it is unable to reach Autodiscover.

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There’s a fairly common issue that occurs with mobile devices connecting to Exchange Server or Exchange Online for mailbox access.

Before we go further though, I just want to point out two other potential causes of this issue that you should check first, as they’re simpler solutions:

Autodiscover Popup Outlook 2016fasrreport

Outlook 2016 Autodiscover Issue

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  • User principal names (UPNs) for user accounts should match primary SMTP addresses. If they don’t, then some mobile devices will fail to setup with Autodiscover.
  • Some Android devices need the username (UPN/email) to be entered as “username”, for example “alex.heyne@exchangeserverpro.net”

Assuming neither of the above suggestions fixed your problem, you may be having issues due to Autodiscover and root domain lookups. When the mobile device begins the Autodiscover process, it will often fail and prompt the user to manually configure their device settings.

When clients use Autodiscover to locate server configuration details, the first attempt is usually to try the root domain for the user’s email address, e.g. a user of alex.heyne@exchangeserverpro.net will mean an Autodiscover attempt is sent to https://exchangeserverpro.net/Autodiscover/Autodiscover.xml. You can see this behavior by running the ActiveSync Autodiscover test using the Remote Connectivity Analyzer.

The root domain lookup makes absolutely no sense to me, since no customer I’ve ever dealt with has their root domain resolving in DNS to their Exchange server where the Autodiscover service is available. But that’s the behavior, so we need to deal with it.

Now, most clients will handle that root domain lookup failure gracefully, and (just like the Remote Connectivity Analyzer does) move on to the next Autodiscover method. As long as the Autodiscover CNAME or SRV record is implemented (or both), the client will successfully connect to Autodiscover and the device or application is configured correctly.

But, for a random assortment of devices and applications, the root domain failure is interpreted as a complete Autodiscover failure, and the user is prompted to manually configure server details. This can occur when the root domain resolves to a web server (which is normally where it resolves to) that has HTTPS enabled and listening, but has an SSL certificate installed that doesn’t match the root domain name that the device is trying to connect to. This is very common when shared hosting is used to host multiple websites for different domains.

In the example above, a device connecting over HTTPS to “contoso.com” will see a certificate of “sr100283.webhostingcircus.com”, and the HTTPS connection will not be successful. To fix this situation, some changes on the web server are required.

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  1. Enable SSL for the website. This will involve adding an SSL certificate, which you may need to purchase if the web host can’t arrange it for you. Depending on the web host this may involve an extra cost and potentially a static IP, although most good web hosts these days will let you enable SSL at no additional cost. Some even use Lets Encrypt to provide free SSL for customers. Another alternative is to use Cloudflare to get free SSL for your website (this doesn’t require you to move the website itself to a different server).
  2. On the web server, configure a redirect for all requests to the /Autodiscover virtual directory to be redirected to the autodiscover.contoso.com instead (where “contoso.com” is your domain name). Configuring the redirect itself will depend on the type of web server your site is running on. Some web hosts provide a control panel to allow you to configure redirects yourself.

Reset Autodiscover Outlook 2016

When the SSL and redirect are in place, Autodiscover lookups to the root domain will not fail the HTTPS connection, and will be redirected to your Exchange server instead.